Terms of service

Last updated: 10 August 2026

These Terms of Service apply when you visit jesoli.com, use our online store, or purchase products from Jesoli Pets (“Jesoli”, “we”, “us” or “our”).

By using our website or placing an order with us, you agree to these Terms of Service.

These terms should be read together with our Shipping Policy, Returns Policy and Privacy Policy. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

About Jesoli Pets

Jesoli Pets is an Australian pet supplies business based in Sydney, New South Wales, offering pet feeding products, toys and related accessories.

Our online store currently sells and delivers within Australia only.

Unless otherwise stated, all prices displayed on our website are in Australian dollars (AUD).

Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions, colours, materials, features and prices are accurate and up to date.

Actual colours and appearance may vary slightly depending on lighting, photography and screen settings. Measurements may also vary slightly where stated as approximate.

Ceramic products may naturally show subtle variations in glaze, colour, texture and finish as a result of the manufacturing and firing process.

These variations do not affect your rights where a product is faulty, unsafe, materially different from its description, not fit for its intended purpose, or otherwise fails to meet a consumer guarantee under Australian law.

Prices and Payment

Prices are displayed in Australian dollars unless otherwise stated.

The total amount payable, including any applicable delivery charge, discount or other charge, will be shown before you complete your order.

Payments are processed securely through Shopify and the payment method or payment provider selected at checkout. Additional terms imposed by your chosen payment provider may also apply.

If we become aware of an obvious pricing, product-information or technical error affecting an order before it is dispatched, we will contact you as soon as reasonably practicable. Where the order cannot lawfully or reasonably be fulfilled as placed, we will explain the issue and provide an appropriate resolution, including a refund where payment has already been taken.

Orders and Availability

After placing an order, you will receive an order confirmation using the email address provided at checkout.

All products are subject to availability.

Occasionally, we may be unable to fulfil an order because of circumstances such as stock becoming unavailable, an unsuccessful or unauthorised payment, an unsupported delivery address, an obvious website or pricing error, or suspected fraudulent or unlawful activity.

If we cannot fulfil all or part of an order after payment has been taken, we will contact you and refund the affected amount to the original payment method as soon as reasonably practicable.

Add-on Products

Some products on our website may be clearly identified as “Add-on Only”, “Not Sold Separately” or similar.

These products are offered at their stated price only when purchased together with an eligible Jesoli product, as described on the relevant product page.

If an Add-on Only product is ordered without an eligible accompanying product, we may contact you before fulfilment to give you the option of adding an eligible product to the order.

If you do not wish to do so, or if an eligible product cannot be added, we may cancel the Add-on Only item or order and refund the affected amount to the original payment method.

Any applicable add-on conditions will be clearly disclosed before purchase.

Promotions and Discount Codes

From time to time, we may offer promotional prices, discount codes or other offers.

Any specific eligibility requirements, expiry dates, exclusions or other conditions will be communicated with the relevant promotion.

Unless otherwise stated, promotional offers may not be combined with other offers or discount codes.

We may correct or withdraw a promotion affected by an obvious error, technical issue or misuse, subject always to applicable consumer law.

Shipping and Delivery

Jesoli Pets currently delivers within Australia.

Available shipping methods, dispatch information, estimated delivery timeframes and address requirements are set out in our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including carrier delays, weather events or disruptions to transport networks.

Nothing in this section limits any rights you may have where goods are not supplied within an agreed or reasonable time.

Returns and Consumer Guarantees

Change-of-mind returns are handled in accordance with our Returns Policy.

Our products also come with consumer guarantees under the Australian Consumer Law. Depending on the circumstances, if a product fails to meet a consumer guarantee you may be entitled to a repair, replacement, refund or another remedy.

Your rights under the Australian Consumer Law apply independently of any change-of-mind return rights we voluntarily provide.

Nothing in these Terms of Service, our Returns Policy or any other Jesoli Pets policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Pet Use and Safety

Please choose products that are suitable for your pet’s size, age, behaviour, eating habits and chewing habits, and follow any care, use and safety information supplied with the product.

Pets should be supervised where appropriate, particularly when using toys or products that may become damaged through chewing or repeated use.

Inspect bowls, toys and accessories regularly. Stop using a product if it becomes damaged, cracked, sharp, loose or otherwise unsafe.

These recommendations are intended to promote safe product use and do not limit any rights or remedies available to you under applicable consumer law.

Website Use

You must not use our website for unlawful or fraudulent purposes, attempt to interfere with its operation or security, gain unauthorised access to any part of the website, or introduce malicious code or other harmful material.

You must also not use our website in a way that infringes the rights of Jesoli Pets or another person.

Intellectual Property

Unless otherwise stated, the Jesoli Pets name and branding, website content, photographs, graphics, written material and original design elements are owned by Jesoli Pets or used by us with permission.

You may view and use our website for personal, non-commercial purposes.

Our content must not be reproduced, republished, commercially exploited or used to create derivative commercial material without our permission, except where permitted by law.

Third-Party Services

Our online store is powered by Shopify and may also use payment providers, delivery providers, review platforms and other third-party services.

Where you interact directly with a third-party service, its own terms and privacy practices may also apply.

The use of third-party service providers does not exclude or reduce any responsibility Jesoli Pets has under applicable Australian law.

Responsibility

Nothing in these terms excludes or limits any liability, consumer guarantee or other right that cannot lawfully be excluded or limited.

To the extent permitted by law, Jesoli Pets is not responsible for loss or damage caused by misuse of a product, failure to follow supplied care or safety instructions, unauthorised modification of a product, or circumstances outside our reasonable control.

Where our liability can lawfully be limited, it will only be limited to the extent permitted by applicable law.

Privacy

Your use of our website and the handling of your personal information are also subject to our Privacy Policy.

Our online store is hosted by Shopify, and personal information may also be processed by Shopify and other service providers involved in operating our store and fulfilling your order.

Please refer to our Privacy Policy for further information.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, products, services, business practices or legal obligations.

Updated terms will take effect when they are published on our website.

The terms that applied when you placed an order will generally continue to apply to that order, unless a change is required by law or is otherwise agreed with you.