Privacy policy

Last updated: 10 August 2026

Jesoli Pets (“Jesoli”, “we”, “us” or “our”) operates this website and online store. We are an Australian pet products business based in Sydney, New South Wales. Our store is currently intended for customers in Australia, and we currently sell and ship within Australia only.

Our online store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, create or use an account, contact us, submit a review, subscribe to marketing, or otherwise interact with our store.

We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal Information We Collect

The personal information we collect depends on how you interact with our store. It may include:

Contact information, such as your name, email address, phone number, billing address and delivery address.
Order and transaction information, such as products viewed, added to cart or purchased, order history, returns, refunds and other transaction details.
Account information, if you create or use a customer account, including account details, preferences and settings.
Communications, including information you provide when contacting us for customer support, making an enquiry or otherwise communicating with us.
Reviews and feedback, including reviews, ratings, photos or other content you choose to submit.
Device and usage information, such as your IP address, browser type, device information, website activity and interactions with our store.
Marketing preferences, including whether you have chosen to receive promotional communications from us.
Payment and fraud-prevention information associated with your transaction. Payment card details are processed by Shopify and our payment service providers, and we generally do not receive or store your complete payment card details.

How We Collect Personal Information

We may collect personal information directly from you when you place an order, create an account, contact us, submit a review, sign up for marketing or otherwise provide information to us.

Some information is collected automatically when you use our website through Shopify, cookies and similar technologies.

We may also receive information from service providers that help us operate our store, process payments, fulfil and deliver orders, provide customer reviews, prevent fraud, analyse website performance or provide other business services.

How We Use Personal Information

We may use your personal information to operate and improve our store, process payments and orders, arrange delivery, provide order and shipping updates, manage customer accounts, respond to enquiries, provide customer support, process returns and refunds, prevent fraud and misuse, maintain website security, recommend relevant products, and comply with legal, tax and regulatory obligations.

If you choose to receive marketing communications, we may also use your contact details to send you news, offers and other promotional communications. You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails.

We may continue to send transactional or service-related communications, such as order confirmations, shipping updates, account notices or responses to customer enquiries, even if you unsubscribe from marketing.

Product Reviews

We use a third-party review service, currently Judge.me, to help collect and display customer reviews.

Where appropriate, information associated with your order, such as your name, email address, order details and products purchased, may be provided to our review service provider so that review invitations can be sent and reviews can be managed.

If you choose to submit a review, information you choose to make public, such as your display name, rating, written review, photos or videos, may be displayed publicly on our website.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, maintain your shopping cart and account session, understand how visitors use our website, support security and fraud prevention, and provide other store functionality.

Some optional analytics, marketing or advertising technologies may also be used where enabled.

You can manage cookies through your browser settings and, where available, through the privacy controls provided on our website. Disabling certain cookies may affect some store functionality.

How We Disclose Personal Information

We only disclose personal information where reasonably necessary to operate our business, provide your order or services, or meet legal requirements.

This may include Shopify and payment service providers; shipping, fulfilment and delivery providers; customer review platforms such as Judge.me; website hosting, technology, security, analytics and customer-support providers; professional advisers where reasonably required; and government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

We may also disclose information where you specifically request or authorise us to do so.

We do not sell or rent customer personal information for money.

Shopify

Our online store is hosted by Shopify. Shopify processes information relating to your use of our store in order to provide the ecommerce platform, payments, Shop, Shop Pay and other services that may be available to you.

In some circumstances, Shopify may process personal information for its own purposes under its own privacy terms. You can learn more through the Shopify Consumer Privacy Policy and manage certain Shopify privacy choices through the Shopify Privacy Portal.

Overseas Processing and Disclosure

Although Jesoli currently sells and ships only within Australia, some of the technology and service providers we use operate internationally.

Personal information may therefore be processed or stored outside Australia. For example, Shopify states that information relating to users in Australia may be received by its Singapore entity and may also be processed in other locations, including Canada and the United States.

Other service providers may process information in countries in which they or their service providers operate. Where applicable, we take reasonable steps in relation to the handling of personal information by service providers and overseas recipients.

Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We also rely on security measures provided by Shopify and other trusted service providers. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Please avoid sending sensitive payment or other confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing and maintaining orders, providing customer service, managing returns and disputes, preventing fraud, and meeting accounting, tax and other legal obligations.

When personal information is no longer reasonably required, we may delete or de-identify it, subject to any legal or legitimate business requirements to retain it.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

You may also ask us to delete personal information. We will consider such requests where reasonably practicable, although we may need to retain certain information for legal, tax, fraud-prevention, transaction-record or other legitimate business purposes.

For information processed directly by Shopify, you may also have options available through Shopify's privacy tools.

Marketing Communications

We only send marketing communications where permitted by applicable law.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the message. We will honour valid unsubscribe requests in accordance with applicable requirements.

Unsubscribing from marketing does not prevent us from sending communications that are necessary to manage an order, account, return, refund or customer-service enquiry.

Third-Party Links

Our website may contain links to third-party websites or services that we do not operate or control.

Those third parties have their own privacy practices and policies. We are not responsible for how third-party websites handle information you provide directly to them, and we recommend reviewing their privacy policies before providing personal information.

Privacy Enquiries and Complaints

If you have a question, request or complaint about how we handle personal information, please contact us using the details below.

We will review privacy complaints and respond within a reasonable period. Where the Privacy Act applies and you are not satisfied with our response, you may have the right to raise your complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, service providers, technology, business practices or legal requirements.

When we make changes, we will publish the updated policy on this website and update the “Last updated” date above.