Help & FAQs

Yes. All Jesoli ceramic bowls in our current range are dishwasher and microwave safe. Remove any detachable non-ceramic parts where applicable, and avoid sudden temperature changes. Always allow heated food to cool to a safe serving temperature before feeding.

Not always. Subtle variations in glaze, colour, texture and finish can occur naturally between ceramic pieces. These minor differences are part of the ceramic production process and do not affect normal use. Every bowl is checked before it is packed and dispatched.

Dimensions and capacity are listed on each product page to help you choose based on your pet’s size, typical portion size, and eating habits. For slow feeders, also consider the overall bowl dimensions and maze design, as the raised sections reduce the usable space inside the bowl.

For the best slow-feeding effect, spread dry or wet food around the maze rather than filling above the raised sections. Each slow feeder product page includes its dimensions and capacity to help you choose an appropriate portion.

Each ceramic item is secured in a protective foam insert within its product box, then carefully packed into a sturdy outer shipping carton. Extra cushioning may also be added where needed to help reduce movement during transit.

We offer Free Standard Shipping Australia-wide with no minimum spend, or Express Shipping for $9.95. Estimated delivery dates for both options are shown at checkout based on your delivery address.

Please contact us as soon as possible. We may still be able to make a change before your order is prepared for dispatch, although this cannot be guaranteed. Once your order is being prepared for dispatch, changes may no longer be possible.

Orders are usually packed and dispatched within 1–2 business days. For most metro areas, Standard Shipping typically takes 2–5 business days after dispatch, while Express Shipping typically takes 1–3 business days after dispatch. Regional and remote areas may take a little longer.

Once your order has been dispatched, we’ll email your tracking details. You can also check the estimated delivery date shown at checkout for your address.

Yes. You can request a change-of-mind return within 14 days of delivery, provided the item is unused, unwashed and in resalable condition. Items that have been used by a pet cannot be returned for change of mind.


Return postage is at the customer’s cost, and any Express Shipping charge paid on the original order is non-refundable. Please contact us before sending anything back and see our Returns Policy for full details.

Please contact us as soon as possible with your order number and clear photos of the item and, where relevant, its packaging.

If an item is confirmed as broken or damaged in transit, we’ll arrange a replacement at no additional cost. Faulty or incorrect items will be handled according to the circumstances and your rights under the Australian Consumer Law. See our Returns Policy for full details.