Shipping Policy

Shipping methods

Enjoy Free Standard Shipping Australia-wide, with no minimum spend.

If you’d like your order sooner, express shipping is available at checkout for $9.95.

Dispatch, delivery and tracking

Orders are usually packed and dispatched from Australia within 1–2 business days. Business days exclude weekends and public holidays. During major sales or particularly busy periods, dispatch may take a little longer.

For most metro areas, Standard Shipping typically takes 2–5 business days after dispatch, while Express Shipping typically takes 1–3 business days after dispatch. Regional and remote areas may take a little longer, depending on the destination. Estimated delivery dates are shown at checkout based on your delivery address.

Delivery timeframes are estimates and are not guaranteed. Once your order has been dispatched, we’ll email your tracking details so you can keep an eye on its progress.

Changes to your order or delivery details

We deliver to residential and business addresses across Australia, as well as PO Boxes.

Please check your order and delivery details carefully before placing your order. If you notice a mistake after ordering, please contact us as soon as possible. We may still be able to make a change before your order is prepared for dispatch, although this cannot be guaranteed.

Once your order has been processed for dispatch, changes may no longer be possible. Additional delivery charges may apply if a parcel needs to be redirected or resent due to incorrect or incomplete delivery details.

Packaging and delivery issues

Every order is packed with care, with extra attention paid to our ceramic pieces. Depending on the product, this may include fitted protective foam, cushioning, the product box and a sturdy outer shipping carton.

If your parcel is significantly delayed or appears to be lost, please contact us with your order number. We’ll follow this up with the delivery provider and keep you updated.

If an item arrives broken or damaged in transit, please contact us as soon as possible with your order number and clear photos of the item and its packaging. Once we’ve confirmed the damage occurred in transit, we’ll arrange a replacement at no additional cost.

Contact

Have a question about shipping or delivery?
Email support@jesoli.com or send us a message through the Contact form below.